Return Policy


For returns to ASNU AirConditioning Warehouse: You must request an RA (Return Authorisation) number before making a return. To get your RA number please email us at  and request an RA number. In your Email please let us know the reason why you would like to return your Item The Invoice number and when the Purchase was made. Once you receive your RA number send us back your item with your RA Number clearly marked on the back of the Parcel with your return address.

What can be returned: Items that are faulty/damaged may only be returned.

We will not refund or exchange because you changed your mind, You choose the wrong size, you did not follow the care instructions and have damaged the product.

We take customer service serious and we want you to love your Products so if there is a problem we want to know. 

  • Please contact us if you have any issues on our products.
  • Please let us know if all of your items do not arrive as requested.

When can I not return my Item: No returns will be accepted after 21 days of dispatch of purchase. Items with noticeable wear and tear cannot be returned. Items must be in a like new condition to be able to be returned and boxes affected by water or show signs of heat stress will not be accepted.

Return Shipping Charges: All shipping charges for returning products to us must be paid by the Purchaser. We may from time to time reimburse shipping charges but this is done at our discretion.

To return your items:

  1. Obtain your RA Number
  2. Pack and Ship your Return, send any tracking Number to us, Please be aware we will not cover lost items in Post with out a Tracking Number from you.

Send the package to:

ASNU AIrConditioning Warehouse

126 Delta St Geebung

QLD 4034